商务英语邮件写作 邮件写作中你不得不知的细节

工作中，我们很多人每天要处理十几封甚至上百封邮件。因此，我们给对方发的邮件如果能做到既专业又得体的话，可以节约对方很多时间，也可以为自己赢得很多印象加分。今天就和大家分享一些商务邮件写作中你不得不知的细节！

1. Write a meaningful subject line “主题”要有意义
在把你的邮件发送出去之前，你要检查一下邮件主题是否能够准确概括邮件的正文内容。如果你的主题写得很模糊，或者主题栏是空的话，那么很有可能对方压根就不会打开你的邮件。
我们来看一个例子：

Subject: Important! Read Immediately!!!
简评：你认为很重要的事情在别人看来却未必如此，你在邮件主题栏里大喊大叫只会让对方觉得你很傲慢，且不专业。邮件的主题一定要informative (具体；提供有用信息)，让对方在没打开你邮件之前就知道你大概要说什么。上面这个主题可以这样改：

Subject: Emergency: All Cars in the Lower Lot Will Be Towed in One Hour
简评：如果你的邮件内容真的很重要且紧急，那么不妨把主题写得具体些，同时，尝试主题首字母大写，这样可以引起对方的重视。

2. Identify yourself clearly 选择一个专业的邮箱地址
试想一下，假设你是会议的主办方，在会议开始的前一天，你收到这样一封邮件：

To: Bruce Blinderson
From: FuZzYkltTy2000@hotmail.com
Subject: [Blank]
Hi, I'm going to miss tomorrow conference, can you send me the conference proceedings?
简评：收到这样一封邮件之后，你肯定很蒙：FuZzYKltTy2000是何许人也？这封邮件可以这样改：

To: Bruce Blinderson
From: m.ponsybil@gmail.com
Subject: Conference absence, Sept. 10
Dear Mr. Bruce,
This is Morris Ponsybil from…
简评：这封邮件的邮箱地址更专业，收信人可以把邮箱地址和写信人的真实身份联系起来。

3. Distinguish between formal and informal situations 语言风格得当
邮件有正式和非正式之分。如果你是写给和自己比较熟的同事，那么在邮件里用一些表情符号（smilies 如 ：P 等），缩写（比如IIRC表示“If I recall correctly”；LOL 表示“laughing out loud"）和网络语言可以使你的邮件充满个性，增进你与对方的感情。但是如果你是写给你的上司，或者不太熟的客户，那么在语言风格的拿捏上就要谨慎了。



商务英语邮件写作 10分钟写商务报告

在日常商务合作中，要做到事事顺利并不容易。有时，我们不得不写投诉邮件向对方complain，并期待对方收到complaint之后，能及时解决问题。那么，写投诉邮件时，该如何措辞、拿捏语气态度，从而做到既解决问题又不影响今后的合作呢？今天教你英语投诉邮件写作技巧！
 
投诉邮件的写作中，我们需要根据事态的严重程度选择合适的语气和态度，这样的选择就体现在措辞中。

首先，如果问题是第一次出现，那么你大可不必小题大做，你可以先make a mild complaint（温和地提醒下对方）。我们来看一个例子：

Dear Sir:
I'm writing in connection with my booking with you for an adventure holiday to Peru.

On the 19th of May, I sent you a check for $390 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.

I look forward to hearing from you.

Yours,
Margareta Lindell

这封邮件结构清晰，写邮件的人语气也比较温和，并没有什么过激的言辞。complaint的核心句是Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible. 邮件写作者在描述问题时只是说明了事实本身（没有收到发*），紧接着作者还提出了针对这个问题自己希望得到的解决方案（希望能尽快送到），除此之外，并没有带上任何负面情绪。这让收到邮件的人感觉很舒服，也知道自己是在跟一个reasonable的人交流，这样邮件使整个交流充满了正能量，有利于问题的解决。

因此，当make a mild complaint时，可以分两步走：

1. 描述事实本身

可用句型：Unfortunately,…

2. 提出解决问题的方案

可用句型：Pleasecould you…
We would be grateful if you could…

当然，如果第一次投诉未果，你可以再发一次complaint。而这一次，你的语气可以更强烈一些，make a point，让对方知道：don't take me for granted。

当make a point时，你可以使用这些句型：
I should like to draw your attention to (the fact that)…
I should like to remind you that…
I hope that it is not necessary to remind you that…

对方从你的措辞中可以感受到你的态度：It's over the line. You gotta take it seriously this time.

如果第二次投诉后，对方还是无动于衷。那么我们完全可以将心中的怒火释放出来，make a strong point，甚至是make a warning。

当make a strong point时，可以分四步走：

1. 描述事实本身

e.g. It's now over ten months since we placed this order and we are still waiting for the pencils.

2. 强调不满

e.g. I should like to point out that we've already paid for these pencils.

3. 要求对方立即采取行动

e.g. We must insist, therefore, that you deliver them immediately.

4.（必要时）给出警告

e.g. Unless…, we will be forced to…

相信事情发展到这一步，对方不得不高度重视你的投诉，不然的话，合作可能就要终止了。

通过以上的分析，我们可以总结出：

1. 投诉邮件根据事态的严重程度可以分为三大类：make a mild complaint，make a point，make a strong point (make a warning)。

2. 当第一次、第二次投诉时，可以分两步走：

 1）描述事实本身
 2）提出解决问题的方案

但是第一次投诉和第二次投诉的措辞应是有差异的。

3. 当第三次投诉时，可以分四步走：

1）描述事实本身
2）强调不满
3）要求对方立即采取行动
4）（必要时）给出警告




商务英语邮件写作：投诉邮件这样写 
不管是对于BEC中高级备考考生还是职场白领来说，学会撰写商务报告都是一项很重要的技能。下面就从结构和句型两个维度和大家分享下商务报告该如何写。

Title：标题言简意赅，只需告诉对方主题即可。e.g. REPORT ON…

 

Introduction：这部分陈述写报告的目的。内容包括要求你写这份报告的原因及报告最后你将达到的效果。

e.g. The purpose of this report is to…
The objective of this report is to…
The aim of this report is to…
This report aims to…
Mr. A has asked me to report to…
As requested by…, I am submitting the following report about…
Here is a report concerning…


Findings：这部分主要阐述事实和信息，记住要避免把你个人的意见带进来。

e.g. According to the recent market research / investigation / survey / the chart above / the table above…
The recent visit / investigation / survey showed that…
The table / chart above tells us that…
From the chart shown, we find / learn / notice that…
The table / chart above is showing that…

Recommendation(s)：这部分主要是基于前部分的findings提出意见和建议。

e.g. The following are the recommendations…
It is recommended that…
Based on the conclusion / analysis above, we recommend that / it can be concluded that…
With reference to the advantages stated above, the following recommendations can be made…
With reference to the facts above, the following recommendations can be made…
  查看全部

 
The business world is full of animal idioms like fat cats, loan sharks and other animals.
商务中充满了像fat cats——有钱有势的人，loan sharks——高利贷债主，和含有其它动物的习语。

Indeed, the business idiom fat cats has been widely used in the last few years to describe all those bankers who have earned huge bonuses during the credit crunch.
事实上，fat cats近几年用来形容所有在信贷危机中赚了一大笔的银行家。

As an English Language Learner, if you want your English to sound more natural especially when dealing with native speakers, using some of these business idioms in the correct way would certainly help.
作为英语学习者，如果你想要你的英语听起来更自然，特别是在和英语母语的人交谈的时候，正确地在使用这些商务俗语很有帮助。

In this blog post, I’d like to concentrate on our two favourite domestic animals, the cat and dog. I’ve selected just ten, but there are plenty more out there.
以下我主要集中在我们最喜欢的两种动物，猫和狗。我选了10个习语，但是相关习语还有很多。

1. Let sleeping dogs lie – do not make trouble if you don’t have to.
1. Let sleeping dogs lie——不要自找麻烦

Ex: “There’s absolutely no point pursuing this issue. We should just let sleeping dogs lie“.
例句：在这个问题上深究没有意义。我们不要自找麻烦了。

2. Not enough room to swing a cat – not enough space.
2.Not enough room to swing a cat——没有足够的空间

Ex: “You should see my new office, it’s tiny. There’s not enough room to swing a cat!” (In old English, a cat was a whip not a real cat!)
例句：你真应该看看我的新办公室。太小了。连转身的空间都没有。（在旧式英语里，cat是指鞭子而不是真的猫。）

3. To be dog tired – to be exhausted
3. To be dog tired——累趴下

Ex: ” I have worked 70 hours this week. I am dog tired“.
例句：我这周工作了70个小时。我都累趴下了。

4. Let the cat out of the bag – to reveal a secret
4. Let the cat out of the bag——透露秘密

Ex: ” Great! George in Finance knows about our new product. That’s all we need. Who let the cat out of the bag?”
例句：太棒了。财政部的乔治知道了我们的新产品。这就是我们要的结果。谁说出去的？

5. Go to the dogs – not as successful as in the past (usually used in the continuous tense)
5. Go to the dogs——不如过去成功（通常使用进行时）

Ex: “That company will go bankrupt if it’s not careful. It’s going to the dogs“.
例句：那家公司要是不小心的话就会破产的。它可能会完蛋的。

6. To put the cat among the pigeons – to cause trouble
6. To put the cat among the pigeons——惹出乱子



Ex: ” Sending the most unpopular manager to talk to the team was like putting the cat among the pigeons.”
例句：把最不受欢迎的经理派去和队伍谈话一定会惹出乱子的。

7. A dog’s dinner or dog’s breakfast – to make a mess
7. A dog’s dinner or dog’s breakfast——搞砸了

Ex: “They made a real dog’s dinner of the website. It’s terrible.”
例句:他们把网站搞砸了。这可太糟了。

8. To fight like cats and dogs – to argue and fight with someone
8. To fight like cats and dogs——和某人争吵

Ex: ” It’s a miracle how Sally and John manage this company. They’re always fighting like cats and dogs.
例句：萨利和约翰来管理公司真是个奇迹。他们总是吵得不可开交。

9. Top dog – the most important person in an organization
9. Top dog——公司里最重要的人物

Ex: “If you want a decision on that, you’re going to have to get it approved by the top dog“.
例句：如果你想要决定这件事，你需要让它得到老板的同意。

10. More than one way to skin a cat – more than one way to do something
10. More than one way to skin a cat——不止一种方法

Ex: “No problem. If we cannot get our proposal through this way, we’ll try something else. There’s more than one way to skin a cat“.
例句：没问题。如果这样我们的提议没法通过的话。我们试试别的方法。还有很多方法的。 查看全部

1 I want a package deal including airfare and hotel.
我需要一个成套服务，包括机*和住宿2 I'd like to change this ticket to the first class.我想把这张*换成头等车。3 I'd like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。4 I won't check this baggage这件行李我不托运。5 I'd like to sit in the front of the plane.我要坐在飞机前部6 I missed my train.我未赶上火车7 I have nothing to declare.我没有要申报的东西。8 It's all personal effects.这些东西都是我私人用的9 I'll pick up ticket at the airport counter.我会在机场柜台拿机*。10 I'd like two seats on today's Northwest Flight 7 to Detroit, please.我想订两张今天西北航空公司7班次到底特律的机*。11 We waited for John in the lobby of the airport.我们在机场的大厅里等约翰。12 I'd like to buy an excursion pass instead.我要买一张优待*代替。13 I'd like a refund on this ticket.我要退这张*。14 I'd like to have a seat by the window.我要一个靠窗的座位。15 You have to change at Chicago Station.你必须要在芝加哥站转车。16 We have only one a day for New York.到纽约的一天只有一班。17 Sorry, they are already full.抱歉，全部满了。18 I'd like to reserve a seat to New York.我要预订一个座位去纽约。19 The flight number is AK708 on September 5th.班机号码是9月5日AK70820 There's a ten thirty flight in the morning.早上10点半有班机。21 I'm looking for my baggage。我正在找我的行李。22 I'd like to make a reservation我想预订。23 The sooner, the better.越快越好。24 I'd like to change my reservation.我想变更一下我的预订。25 I'd like to reconfirm my flight from London to Tokyo.我要再确认一下我从伦敦到东京的班机。26 My reservation number is 2991.我的预订号码是2991。27 I made a reservation in Tokyo.我在东京预订的。28 I made reservations yesterday.我昨天预订的。29 I want to reserve a seat from Los Angeles to Tokyo.我要预订一张从洛杉矶到东京的机*。30 I always have a big wash to do on Saturdays.我星期六总是有一大堆的衣物要洗。31 The laundry is not dry enough.衣服还没干。32 I put too much detergent in the washer.我在洗衣机里放了太多的洗衣粉。33 This stain is really stubborn.这污垢去不掉。34 I did three loads of wash today.我今天洗了三次衣服。35 The train is comfortable.坐火车很舒服。36 I checked my baggage in the baggage section.我在行李房托运行李。37 He guessed the train would come in early.他猜想火车会很早到达。38 The stations are always full of people。火车站里经常挤满了人。39 I hope you have a good trip.祝你旅途愉快。40 You need to transfer at Central Station.你必须在中央车站换车。41 How long are you going to stay here?你要在这里停留多久？42 Do you have anything to declare?你有东西要申报关税吗？43 What's the purpose of your visit?你旅行的目的是什么？44 What time does the ship leave?船什么时间启航？45 When will the ship leave for Honolulu?这艘船什么时候出发去檀香山？46 Could you please give me the departure time?你能告诉我出发的时间吗？47 Do I need a reservation to go by ship?我坐船去需要预订吗？48 How much for a one-way ticket to Shanghai?去上海的单程*多少钱？49 When would you like to return?你打算什么时候回来/去？50 Do you have any tickets available for that date?你们有那天的*吗？51 Do you have any tickets available for that date?你们有那天的*吗？52 How much does a round trip ticket to go there cost?一张去那边的往返*要多少钱？53 Would you take this coat to the cleaner's?你可以把这件外套送到洗衣店吗？54 Will you iron out the wrinkles in this skirt?可以帮我把这件裙子烫平吗？55 Won't you iron this shirt for me?可以帮我烫这件衬衫吗？56 Will you bring the laundry in if it rains?下雨时请你收一下衣服，好吗？57 Where am I supposed to pay the excess train fare?我应该在哪里补*？58 Where can you pick up your suitcase?你在哪里取你的手提箱呢？59 When can you pick up your ticket?你什么时候可拿到车*呢？60 Where is immigration?入境处在什么地方？61 Where can I get my baggage?我到哪里去拿我的行李呢？62 Is the departure time on schedule?起飞时间准时吗？63 How long will the flight be delayed?班机诞误多长时间？64 What's the cause of the delay?什么原因延误？65 Will the flight be delayed?这班机会延误吗？66 May I have baggage tags?请给我行李标签好吗？67 Excuse me, what time will the plane arrive in Tokyo?对不起，请问飞机何时到达东京呢？68 Could you explain how to fill this out?请你说明一下怎样填这张表好吗？69 May I have a customs declaration form, please?请给一份海关申报表好吗？70 May I have a disembarkation card?请给我一张离机卡好吗？71 Is this within the tax-free limit?这个在免税限额内吗？72 Where's a tax-free shop?免税店在哪儿？73 What time should I be at the departure gate?我在什么时间到登机门？74 Could you help me find my baggage?请你帮我找我的行李好吗？75 Will the flight be canceled?这班机会被取消吗？76 Would you please make my reservation to Chicago for tomorrow?请帮我预订明天去芝加哥的座位好吗？77 Do you have a flight to New York departing at about 10 a.m. Next Monday?你们有下周一大约下午10点起飞到纽约的班机吗？78 What's the fare to New York, Economy Class?去纽约的经济舱机*多少钱？79 Where do I pick up the ticket?我什么地方拿机*？80 From which station does the train leave?这列火车从哪个站开出呢?81 Can I stop over on the way?我在中途可以停吗？82 Can I have a second-class one way ticket to Chicago,please?请给我一张去芝加哥的单程二等*好吗？83 Are there any discount tickets for me?给我有折扣吗？84 What time does the plane take off?飞机何时起飞呢？85 One way or a round trip ticket?单程*还是双程*呢？86 What time does the first train to Boston leave?第一班去波士顿的列车什么时间开出呢？87 Is it direct train?这是直达车吗？88 What platform does the train leave from?这班车从哪个站台开出呢？89 By what time should I check in?我该什么时间办理登机手续呢？90 What is the boarding time?何时登机呢？91 How much is the excess baggage charge?超额行李费多少钱？92 Will this flight leave on time?这班机准时起飞吗？93 Can I bring this on the plane?这件我可以带上飞机吗？94 What is the gate number?登机门是几号？95 Are there reserved seats on the train?车上有预订座位吗？96 Where is gate six?6号登机门在哪儿？97 Where is the boarding gate for this flight?这班飞机的登机门在哪儿？98 Has this seat number started boarding?这个座位号已开始登机了吗？99 Where is the ticket office?售*处在哪儿？100 How long is the ticket valid?这车*有效期多久？ 查看全部